Updated 18th May 2018
Effective 25th May 2018
We collect and use the following information to provide, improve, and protect our Services:
Due to the service that we provide we naturally have a need to hold information on a range of retailers that we engage with including some information that will be made public through our website and marketing materials (such as store names, opening hours, offers, news, etc). Other private retailer information such as store contacts and turnover may also be retained to allow us to provide our services.
We collect information related to how you use this website and our services, including actions you take on this website (like newsletter signup, file downloads, or clicks through to external websites). We use this information to improve our Services, develop new services and features.
We also collect information from and about the devices you use to access our services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information.
We may give users the option to sign up to marketing emails and direct mailers, via the website, social media and through competitions that we run. If you register for this marketing, we will, from time to time, send you information about news, events, offers & competitions. Users who receive these marketing materials can opt out at any time. If you do not want to receive marketing emails from us, simply click the 'unsubscribe' link in any email. You can opt out of any other marketing by emailing us at email@example.com.
We use digital CCTV throughout the Shopping Centre for a number of reasons, mainly to assist in public safety and operational requirement. We use CCTV for traffic control, monitoring deliveries and collections by both members of the public and contractors.
We also use CCTV together with on foot patrols to help reduce and deter incidence of unsocial behaviour, shop theft and to monitor individuals that could be involved in hostile reconnaissance. We normally retain recorded CCTV personal data (footage) for 30 days after which it is destroyed. Recorded CCTV personal data can be made available to police by written request, however any person can request to view any footage we may have of them.
In order to do so a public request form must be completed by the person making the request. Up to date photographic identification of the person making the request will be required as proof of identity.
This request may take some time to complete but is completely free of charge.
We collect and use the personal data described above in order to provide you with services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent.
Specifically, we use your data to:
We may share information as discussed below, but we won’t sell it to advertisers or other third parties.
Inkspot Wifi Ltd
3a Dublin Meuse
Computeam Ltd SW
Units 1 & 2 Creech Mills Business Park
Creech St Michael
45 Queen Street
4 Tilgate Forest Business Park
Patricia C Beegan BSc (Hons) MRICS Partner
Montagu Evans LLP
5 Bolton Street
Direct: 020 7866 8673
Switchborad: 020 7493 4002
We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of this website or our stakeholders; (d) protect Orchard Shopping Centre rights, property, safety, or interest; or (e) perform a task carried out in the public interest.
You have a right to be informed of Personal Data processed by Orchard Shopping Centre, a right to rectification/correction, erasure and restriction of processing. You also have the right to receive from Orchard Shopping Centre in a structured, common and machine-readable format of Personal Data you provided to us.
We can only identify you via your email address and we can only adhere to your request and provide information if we have Personal Data about you through you having made contact with us directly and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on behalf of our users or customers.
Where Personal Data is processed for the above purposes on the basis of Orchard Shopping Centre’s legitimate interests, under the GDPR, you may object to such processing at any time. To do so please contact our Data Protection Officer at firstname.lastname@example.org.
In addition, you have the right to contact your local data protection supervisory authority.
A cookie is a piece of data stored by a website on your computer or mobile device. Cookies are useful for storing data so that when you revisit a site the stored cookie data can be retrieved and reused. An example of when this often happens is if you choose to remain logged in to a website. On doing so, a cookie is stored to remember your choice of remaining logged in, so that even after you close your browser or turn off your computer you don't have to login again when you next visit the page.
A pixel tag ("pixel") is a small piece of code that can be embedded on websites and emails. We use pixels and cookies to learn how you interact with our webpages and emails. This information helps us, and the advertising services providers we use, better promote our services.
You can control whether your computer accepts or rejects cookies by default, or to tell you when a site tries to save a cookie on your computer, by adjusting your browser setting. Cookies can also be manually deleted. The method to change these settings varies depending on the browser. Read the help section within your browser to find out more, or visit www.aboutcookies.org (We are not responsible for the content of external websites).
Where Orchard Shopping Centre holds data on individuals this data will only be for the time which is necessary and we will regularly review the amount and age of any data held and implement polices to remove any data that we no longer require, to reduce any risk for all stakeholders.
In some cases, such as active email mailing lists and Google Analytics tracking this data could be retained indefinitely as it will always be of use for us to keep historic stats for comparison and to continue marketing to anyone that has agreed to this. However, this data is subject to the above data rights and anyone has the right to request any data on them or request that this is amended or removed. Details on how to do this can be found in the “Your Right to Control and Access Your Information” section above. But please note: there might be some latency in deleting this information from our servers and back-up storage; and we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
Have questions or concerns about Orchard Shopping Centre, our services, and privacy? Contact our Data Protection Officer at email@example.com. If they can't answer your question, you have the right to contact your local data protection supervisory authority.
Our website often hosts online competitions where we may ask for personal details from you. The following are the standard terms and conditions which apply to all of our competitions. Please not that additional terms and conditions may apply and will be mentioned on the competition page.
Entrants are deemed to have accepted and be bound by the following Terms & Conditions when entering any competitions administrated by Orchard Shopping Centre. Entrants must be at least 18 years of age, and not employees of Orchard Shopping Centre, their immediate families or their agents or anyone else connected with the competition.
Users are eligible to enter our Facebook competition by liking the Orchard Shopping Centre Facebook page as well as liking/reacting to the post.
Other competitions may require you to submit a form with further details in order to be eligible to win.
Orchard Shopping Centre and its affiliates are not responsible for any incorrect or inaccurate entry information, human error, technical malfunction, failures, omission, interruption, deletion, or defect of any telephone network, computer online systems, computer equipment, servers, access providers, or software, including any injury or damage to participants or any other person, computer relating to or resulting from participation in this competition; inability to access the entry website or any pages thereof; theft, tampering, destruction, or unauthorised access to, or alteration of entries; entry submissions that are processed late or incorrectly or are incomplete, garbled, or lost due to computer or electronic malfunction or traffic congestion on the Internet or any website. Proof of entering information on Facebook or other form is not considered proof of delivery or receipt.
The promoter of this competition is Orchard Shopping Centre, based at Centre Management Offices, Paul Street, Taunton, Somerset. TA1 3TP.