Customer Care

We want to ensure everyone enjoys Orchard Shopping Centre – whether you live in the town, are here on business, visiting friends and family or just enjoying a night out. If there’s anything we can do to improve your time in the town, please do get in touch via the contact page.

Lost Property

If you lose any personal property whilst in the shopping centre, please notify us as soon as you can by calling 01823 326556 or send an email providing as much relevant information as possible ‐ including your name and contact telephone number ‐ and we will get back to you as soon as possible.


We strive to provide a safe and secure environment in which to shop, our dedicated security team work hard to ensure that you are able to enjoy your shopping experience at Orchard Shopping Centre.

Should you have cause to comment on our security standards, please email us including the information, your name and contact number – we will respond accordingly. Alternatively, please call us on 01823 326556.