Privacy Policy
Updated 18th May 2018
Effective 25th May 2018
This privacy policy explains how Orchard Shopping Centre handles your personal information and
data. We value your trust, so we’ve strived to present this policy in a clear and plain language.
The policy is structured so you can quickly find answers to the questions that interest you the most.
This privacy policy applies to all the products, services and websites offered by Orchard Shopping
Centre and their affiliates, except where otherwise noted. Products, services and websites are
collectively referred to as the “services” in this policy.
What Data We Hold & Why
We collect and use the following information to provide, improve, and protect our Services:
Retailer Data
Due to the service that we provide we naturally have a need to hold information on a range of retailers
that we engage with including some information that will be made public through our website and
marketing materials (such as store names, opening hours, offers, news, etc). Other private retailer
information such as store contacts and turnover may also be retained to allow us to provide our
services.
Usage information
We collect information related to how you use this website and our services, including actions you
take on this website (like newsletter signup, file downloads, or clicks through to external websites).
We use this information to improve our Services, develop new services and features.
Device information
We also collect information from and about the devices you use to access our services. This includes
things like IP addresses, the type of browser and device you use, the web page you visited before
coming to our sites, and identifiers associated with your devices. Your devices (depending on their
settings) may also transmit location information.
Cookies and other technologies.
We use technologies like cookies and pixel tags to provide, improve, protect, and promote our
Services. For example, cookies help us with things like remembering your username for your next
visit, understanding how you are interacting with our Services, and improving them based on that
information. You can set your browser to not accept cookies, but this may limit your ability to use the
Services. Further information on how we use Cookies and Pixels can be found in our cookie policy
below.
Marketing
We may give users the option to sign up to marketing emails and direct mailers, via the website,
social media and through competitions that we run. If you register for this marketing, we will, from
time to time, send you information about news, events, offers & competitions. Users who receive
these marketing materials can opt out at any time. If you do not want to receive marketing emails
from us, simply click the ‘unsubscribe’ link in any email. You can opt out of any other marketing by
emailing us at info@orchardtaunton.co.uk.
Closed Circuit Television (CCTV).
We use digital CCTV throughout the Shopping Centre for a number of reasons, mainly to assist in
public safety and operational requirement.
We use CCTV for traffic control, monitoring deliveries and collections by both members of the public
and contractors.
We also use CCTV together with on foot patrols to help reduce and deter incidence of unsocial
behaviour, shop theft and to monitor individuals that could be involved in hostile reconnaissance.
We normally retain recorded CCTV personal data (footage) for 30 days after which it is destroyed.
Recorded CCTV personal data can be made available to police by written request, however any
person can request to view any footage we may have of them.
In order to do so a public request form must be completed by the person making the request.
Up to date photographic identification of the person making the request will be required as proof of
identity.
This request may take some time to complete but is completely free of charge.
Why we hold your data
We collect and use the personal data described above in order to provide you with services in a
reliable and secure manner. We also collect and use personal data for our legitimate business needs.
To the extent we process your personal data for other purposes, we ask for your consent in advance or
require that our partners obtain such consent.
Specifically, we use your data to:
- Provide, update, maintain and protect our services and business.
- Communicate with you by responding to your requests, comments, and questions. If you
contact us with questions or concerns, we may use your personal information to respond. - Send you emails and other communications. We may contact you about important changes to
our services. - Understand how you use our services and improve them.
- Investigate and prevent security issues and abuse of services.
- Protect any person from death or serious bodily injury.
- Comply with applicable law, legal process, or regulation.
- Perform a task carried out in the public interest.
- We will also collect and use your data with your consent to send you marketing materials
about our services.
Our Data Partners
We may share information as discussed below, but we won’t sell it to advertisers or other third
parties.
Others working for and with us
Orchard Shopping Centre uses certain trusted third parties (for example, providers of customer
support and IT services) to help us provide, improve, protect, and promote our services. These third
parties will access your information only to perform tasks on our behalf in compliance with this
Privacy Policy, and we’ll remain responsible for their handling of your information per our
instructions.
Wifi Provider
Inkspot Wifi Ltd
3a Dublin Meuse
Edinburgh
EH3 6NW
info@inkspotwifi.co.uk
IT Provider
Computeam Ltd SW
Units 1 & 2 Creech Mills Business Park
Creech St Michael
TA3 5PX
info@computeam.co.uk
Website and Social Media Services
DestinationCMS
45 Queen Street
Exeter
EX4 3SR
mark.moon@wearedestination
Security and CCTV Services
OCS
4 Tilgate Forest Business Park
Brighton Road
Crawley
West Sussex
RH11 9BP
tilgate.reception@ocs.co.uk
Property Management
Patricia C Beegan BSc (Hons) MRICS Partner
Montagu Evans LLP
5 Bolton Street
London
W1J 8BA
Direct: 020 7866 8673
Switchborad: 020 7493 4002
patricia.beegan@montgua-evans.co.uk
www.montagu-evans.co.uk
Law & Order and the Public Interest
We may disclose your information to third parties if we determine that such disclosure is reasonably
necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government
request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of this
website or our stakeholders; (d) protect Orchard Shopping Centre rights, property, safety, or interest;
or (e) perform a task carried out in the public interest.
Policy Changes
If we are involved in a reorganization, merger, acquisition, or sale of our assets, your information may
be transferred as part of that deal. We will notify you (for example, via a message to the email address
associated with your account) of any such deal and outline your choices in that event.
We may revise this Privacy Policy from time to time and will post the most current version on our
website. If a revision meaningfully reduces your rights, we will notify you.
Your Right to Control and Access Your Information
You have a right to be informed of Personal Data processed by Orchard Shopping Centre, a right to
rectification/correction, erasure and restriction of processing. You also have the right to receive from
Orchard Shopping Centre in a structured, common and machine-readable format of Personal Data you
provided to us.
We can only identify you via your email address and we can only adhere to your request and provide
information if we have Personal Data about you through you having made contact with us directly
and/or you using our site and/or service. We cannot provide, rectify or delete any data that we store on
behalf of our users or customers.
Where you have provided consent, you may withdraw it at any time, without affecting the lawfulness
of the processing that was carried out prior to withdrawing it.
To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or
comments relating to the use of Personal Data you may contact our Data Protection Officer at
info@orchardtaunton.co.uk.
Where Personal Data is processed for the above purposes on the basis of Orchard Shopping Centre’s
legitimate interests, under the GDPR, you may object to such processing at any time. To do so please
contact our Data Protection Officer at info@orchardtaunton.co.uk.
In addition, you have the right to contact your local data protection supervisory authority.
Cookie Policy
This website uses cookies to improve on the overall experience users get when browsing it. The
following information may be helpful to you to understand what a cookie is and how they may affect
you.
What is a Cookie?
A cookie is a piece of data stored by a website on your computer or mobile device. Cookies are useful
for storing data so that when you revisit a site the stored cookie data can be retrieved and reused. An
example of when this often happens is if you choose to remain logged in to a website. On doing so, a
cookie is stored to remember your choice of remaining logged in, so that even after you close your
browser or turn off your computer you don’t have to login again when you next visit the page.
Pixels
A pixel tag (“pixel”) is a small piece of code that can be embedded on websites and emails. We use
pixels and cookies to learn how you interact with our webpages and emails. This information helps us,
and the advertising services providers we use, better promote our services.
Controlling Cookies
You can control whether your computer accepts or rejects cookies by default, or to tell you when a
site tries to save a cookie on your computer, by adjusting your browser setting. Cookies can also be
manually deleted. The method to change these settings varies depending on the browser. Read the
help section within your browser to find out more, or visit www.aboutcookies.org (We are not
responsible for the content of external websites).
You can set your browser to not accept cookies, but this may limit your ability to use the Services.
This site operates implied consent for cookies, which means we assume by using this site you are
happy with the usage of the cookies. If you do not want to accept the use of cookies you should
discontinue use of the site, delete the cookies, or adjust your browser settings accordingly.
Data Retention
Where Orchard Shopping Centre holds data on individuals this data will only be for the time which is
necessary and we will regularly review the amount and age of any data held and implement polices to
remove any data that we no longer require, to reduce any risk for all stakeholders.
In some cases, such as active email mailing lists and Google Analytics tracking this data could be
retained indefinitely as it will always be of use for us to keep historic stats for comparison and to
continue marketing to anyone that has agreed to this. However, this data is subject to the above data
rights and anyone has the right to request any data on them or request that this is amended or
removed. Details on how to do this can be found in the “Your Right to Control and Access Your
Information” section above. But please note: there might be some latency in deleting this information
from our servers and back-up storage; and we may retain this information if necessary to comply with
our legal obligations, resolve disputes, or enforce our agreements.
Contact
Have questions or concerns about Orchard Shopping Centre, our services, and privacy? Contact our
Data Protection Officer at info@orchardtaunton.co.uk. If they can’t answer your question, you have the right
to contact your local data protection supervisory authority.
Social Media Competition Terms and Conditions
Promoter
The promoter of all competitions is the Shopping Centre running the promotion (the “Promoter”).
Eligibility
Competitions are open to UK residents aged 18 years or over, unless otherwise stated in the individual competition rules.Employees of the Promoter, its managing agents, contractors, retailers, agencies, and anyone professionally connected with the competition, including their immediate families, are not eligible to enter.Only one entry per person is permitted per competition.Entry into the competition is deemed as full acceptance of these Terms and Conditions.
How to Enter
Entry instructions will be clearly outlined in the relevant competition post. This may include actions such as liking, commenting, sharing, tagging, or submitting content. No purchase is necessary.Entrants must ensure that any individuals tagged in an entry are willing participants in the competition.Entries that are incomplete, false, deceptive, automated, generated by scripts or bots, or not submitted in accordance with the stated instructions may be deemed invalid.The Promoter accepts no responsibility for entries not successfully completed due to technical faults, system errors, platform outages, or connectivity issues.
Competition Management
The Promoter reserves the right to modify, suspend, amend, or withdraw any competition at any time where reasonably necessary.The closing date and any key dates will be specified in the relevant competition post. The Promoter reserves the right to amend competition end dates where circumstances outside of its control make this unavoidable.
Prizes
Prize details will be stated in the relevant competition post.All prizes are non-transferable, non-exchangeable, and non-refundable. No cash or alternative prizes are available.In the event of circumstances beyond the Promoter’s control, the Promoter reserves the right to substitute a prize with one of equal or greater value.
Winner Selection and Notification
Winner selection will be carried out fairly and at random, unless otherwise stated.Winners will be notified by the Promoter or its representatives via social media direct message, email, or telephone, as appropriate to the competition.Winners must respond within 7 days of notification. If a winner does not respond within this timeframe, the Promoter reserves the right to withdraw the prize and select an alternative winner.
Prize Collection or Delivery
Prizes must be collected from, or delivery arranged with, the Promoter within 14 days of confirmation, unless otherwise agreed.The Promoter accepts no responsibility for prizes that are not claimed or collected within this period.
Use of Entries and Promotional Activity
By entering a competition, entrants acknowledge and agree that their social media username, profile image, and any submitted content may be published on the Promoter’s social media channels and may be visible to the public.All entries and submitted materials may be used by the Promoter for promotional, marketing, publicity, and PR purposes across digital, social, and in-centre channels, without additional compensation.Winners may be required to participate in reasonable promotional activity related to the competition.All entries and submitted materials become the sole property of the Promoter.
Content Moderation and Conduct
The Promoter does not accept responsibility for content posted by entrants on competition posts.Any content deemed abusive, offensive, unlawful, misleading, or otherwise inappropriate may be removed at the Promoter’s discretion, and entries containing such content may be disqualified.False or misleading entries will render an entry ineligible.
Data Protection
Personal data provided will be used solely for the administration of competitions and associated promotional activity, in accordance with UK data protection legislation.Data will not be shared with third parties except where required to administer the competition or fulfil a prize.
Platform Disclaimer
Competitions are in no way sponsored, endorsed, administered by, or associated with Facebook, Instagram, or any other social media platform. By entering, participants release all such platforms from any responsibility.
General
The Promoter’s decision in all matters relating to competitions is final and no correspondence will be entered into.These Terms and Conditions, and all competitions run under them, are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.
User Generated Content (UGC) Addendum
Photo and Video CompetitionsThis section applies where a competition requires entrants to submit original photographs, videos, audio, written content, or other creative material (“UGC”).
Originality and Rights
By entering a UGC competition, entrants confirm that all submitted content is their own original work and that they own all necessary rights to the content.Entrants must ensure that any individuals featured in submitted content have given their permission to appear and for the content to be used in accordance with these Terms and Conditions. Where content includes individuals under the age of 18, entrants confirm that parental or guardian consent has been obtained.UGC must not infringe the intellectual property, privacy, or other rights of any third party.
Content Standards
Submitted content must not contain material that is offensive, defamatory, discriminatory, misleading, unlawful, or otherwise inappropriate.The Promoter reserves the right to reject, remove, or disqualify any entry that breaches these standards or these Terms and Conditions.
Licence and Use of UGC
By submitting UGC, entrants grant the Promoter a perpetual, royalty-free, non-exclusive, worldwide licence to use, reproduce, edit, adapt, publish, display, distribute, and create derivative works from the content for promotional, marketing, publicity, PR, and in-centre purposes, across all media formats, now known or developed in the future.This includes the right to crop, edit, overlay graphics or text, and adapt content for different platforms without further approval.
Credit
Where reasonably practicable, the Promoter may credit entrants using their social media handle or name. Failure to provide credit shall not constitute a breach of these Terms and Conditions.
Moral Rights
To the extent permitted by law, entrants waive any moral rights in their submitted content, including the right to object to derogatory treatment of the content.
Third-Party Platforms
UGC submitted via social media platforms may also be subject to the terms and conditions of those platforms.
Liability
The Promoter accepts no responsibility for any claims, losses, or damages arising from the use of UGC submitted by entrants, except where liability cannot be excluded by law.
Removal
The Promoter may remove submitted content from its channels at its discretion. Requests for removal will be considered but cannot be guaranteed where content has already been distributed or republished.